A woman spent three unsuccessful hours wading through mountains of luggage at Heathrow to find her lost suitcase - after she was left with no clothes for her trip. Lori Harito, 35, flew from Toronto to Heathrow with a layover in Montreal last month.
But, when she arrived in the UK on June 20, she was told by Air Canada staff that her bag had been lost. Lori said: “When I got into Heathrow, I looked for my bag on the conveyor belt corresponding to my flight, but it wasn’t there.
"The majority of passengers on that flight didn’t get their baggage - it was a shambles."
