A woman has been left 'appalled' by the dress-code policy at Miller & Carter as her partner was denied entry for wearing a 'smart grey tracksuit'.
She slammed staff as 'rude' and 'snide', but the well-known steak restaurant insists it was simply sticking by its sportwear policy.
The couple headed to the chain restaurant for a meal with their 10-year-old daughter, but only got as far as the door after staff stopped them in their tracks.
The woman, named Danielle, left the restaurant a scathing review online where she said the family would not be going back to the chain in Studley, Warwickshire.
She said the incident left them all feeling very embarrassed and frustrated.
In the review, which she left on Tripadvisor, Danielle said: "I am absolutely appalled to say the least. Me and my partner and daughter came for a family meal and we were refused at the door due to my partner wearing a smart grey tracksuit."
She claimed: "The two women at the desk were very rude the minute we arrived making snide comments and looking my partner up and down. The one lady told us it was down to the manager and then told us she was actually one of the managers herself.
"Very rude, very abrupt and I don't mean to be rude myself but I would not say they were dressed very well."
In her seething review, Danielle says she's visited other Miller and Carter branches without any issues before.
"Discrimination the minute we arrived. We will not be returning again," she claimed.
The Miller & Carter branch Danielle visited is one of the best rated in the area and one of the 100 restaurants the company has across the country.
Defending its decision, the team at Miller & Carter responded to the review and said: "Dear Danielle, thank you for taking the time to contact us regarding your visit to us. I have replied to your other correspondence also, but please see my response below.
"I was the host who greeted you and conversed with you regarding the dress code. We do not allow sportswear within the restaurant area and as such, the gentleman with whom you were with, was wearing a tracksuit."
They added that the family could swapped to a later reservation, giving the man time to go home and get changed. The couple were told this at the time, according to staff.
"I find it pertinent to remind you that this is a policy that is held across the brand of Miller & Carter and as such is not discrimination against any persons who visit us." they continued.
"We do wish you a pleasant week ahead."
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