A woman identified as Kate Henry, who posts on TikTok under the handle @katehenry.mi, claims she and her family were forced to leave an Airbnb rental in Portland, Maine, after the portable air conditioning unit in the unit allegedly stopped cooling and began blowing hot air. The TikTok video, in which she describes the experience and says Airbnb refused to issue a refund, has so far accumulated 726,000 views.
Henry says she booked two nights at the Portland Airbnb as part of a Fourth of July weekend trip to Maine, paying just over $400 per night. According to Henry, she specifically used Airbnb’s filter for properties with air conditioning because she was traveling with an infant and needed to ensure a safe sleeping temperature for her daughter.
