What ever happened to good old customer care? That’s what TikTok beauty influencer Lee (@bellaleelee8) wanted to know when she went to a hairstylist for a routine touch up and it went pretty much as horribly as possible.
With her massive following, she chose to just out the stylist by name and said that even other people in the area had complaints about her. The TikTok creator had only one message, “Professionalism. Please learn it. Cherish it. Appreciate it. Stand by it. Stand on it.” According to her, some service industry businesses have gotten so big due to social media that they no longer believe they have to treat their clients with respect.
If you’ve ever watched Donald Glover’s Atlanta, you know well and good the shenanigans people would allow their hairstylist to put them through if they just so happen to be good at their job. For Lee, she believed she did everything right. She had placed a $150 deposit for her hair appointment, was sure that the hairstylist could do her pixie cut well — which would cost her $300 — and even arrived 15 minutes early.
That’s when things started getting weird, though. According to Lee, from the moment she got into the store — nobody said hello, nobody invited her warmly. One person just barked orders at her to go wash her hands. And the entire time, the customer service was pushy and unfriendly. So Lee did what any self respecting person would do, cancel her appointment. To which the stylists stayed unmoved and just basically shrugged it off. And when Lee asked for her deposit back — the stylist suggested she take it up with the app.
Eventually, Lee was able to get her money back and go to another stylist who, when they heard the story, retorted back “oh, yeah, we’ve heard about her.” Now obviously, social media influencers get a bad wrap as it is and there’s no real need to flog that horse, they can do that well all by themselves.
One comment said, “I have a STRONG feeling your talking about Althea and I see the search says her name and started hollering!” Another comment read, “Unfortunately I was under the dryer when you came in. I saw the whole thing and I legit felt so bad for you! That was also my first time there and i experienced the same thing. I left and told all my friends about how she treated you.” But most comments were just shocked that pixie cuts cost that much.
The main criticism that’s leveled at social media facing companies is that they are only focused on perception and nothing else. It’s getting to a point where a casual colloquial term when recommending a restaurant is to say “the place only cares about aesthetics.” So I suppose if a restaurant can be successful with bad food, then a salon that doesn’t take care of its customers can be successful too. But here’s the problem. It eventually caught up. People were mentioning her by name. And the post itself got over 160K likes.
If you’re running a business, there’s no need to reinvent the wheel. Serve and respect your customers. Word always gets around.
