An investigation was launched after a woman claimed that tram staff "became aggressive with her". The customer claimed she was approached by a member of the staff who requested proof of her payment to travel shortly after 5pm on Friday (July 8).
She claimed that a member of NET - the city's tram operator - made her feel "threatened and vulnerable" as she disembarked from the tram at the Trent University Tram Stop. She further stated that she had used the tram service for more than 10 years and had never had any previous issues or been issued with a fixed penalty.
On receipt of the complaint, an initial investigation was carried out which found there was no evidence to support the allegations. This was communicated with the complainant who then demanded a further investigation, the report reads.
