
A woman says that her work booked her a flight to Chicago—only for her to get to the airport and discover that she was taking a bus.
In a video with over 7.8 million views, TikTok user Kennedy Simone (@thekennedysimone_) shows her American Airlines seat. The seat is not, as the name of the company would imply, on an airline. Instead, she’s seated on a bus—which the screens claim is the company’s “landline” service.