A 76-year-old woman with Parkinson's has been unable to use her flat for almost a month, as her radiators stopped working.
Pauline Ramsden has a retirement flat in Link House, a housing complex run by Riverside in Southport. However, her radiators stopped working on November 28.
She was issued with a portable electric heater to deal with the cold until the problem was fixed. However, Pauline was injured when she tripped over the heater and has had to live with her niece Sue Pudge, 53, since.