Winning the lottery might seem pretty straightforward, you buy a ticket and wait for the numbers to be drawn and then you either win or you don't.
But it turns out the next steps are a bit more complicated as the team at the National Lottery has to do rigorous checks to confirm whether you've actually won a prize.
Anita Pires has worked with the customer service team at The National Lottery for 16 years and during that time she's had the pleasure of informing numerous people that they had become millionaires.
