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The Guardian - UK
The Guardian - UK
Comment
Arwa Mahdawi

Will AI free us from drudgery – or leave us jobless and hungry?

Image of a human head constructed using binary code
‘It’s bad for employee morale when your boss is crowing about how many extra yachts they can buy when they replace you with an algorithm.’ Photograph: Matt L Photography/Alamy

Goodbye humans, hello “Tessa”. The US-based National Eating Disorders Association (Neda) is making headlines after firing all its staff and replacing them with an AI-assisted chatbot called Tessa. This happened just four days after the six paid employees, who oversaw about 200 volunteers, successfully unionised. Coincidence? Oh, absolutely, Neda said; it was a long-anticipated change that had nothing to do with unionisation. A blogpost written by a helpline associate begs to differ and calls the move “union busting, plain and simple”.

Is this a harbinger of things to come? Are we about to see millions of jobs wiped out as humans are replaced by AI assistants with female names? After stealing all of our jobs, are the Tessas of the world going to unionise and stage a digital takeover of Earth?

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