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Nottingham Post
Nottingham Post
World
Laycie Beck

Wilko extend deal with fulfilment provider in latest commitment to improve customer experience

Nottinghamshire-based retailer Wilko said it has demonstrated its commitment to home delivery by extending its contact with a fulfilment provider. The has extended its contract with GXO Direct to June 2026, as part of the businesses latest move to offer customers more convenient ways to shop.

Earlier this year Wilko, which has its headquarters in Worksop, had to cut hundreds of jobs from its 16,000 staff members. The company announced in February that it was going to get in better shape going forward by driving sales in store and online, whilst also included driving down operating costs.

As part of its omnichannel transformation, Wilko said it is trying to find more ways to help customers shop across all its channels, such as online as well as its 400 stores nationwide. As part of the new deal with GXO Direct, Wilko said it will be able to continue benefitting from the flexibility of the GXO Direct warehousing facilities, helping its customer experience by giving even easier access to the products customers need.

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