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The Guardian - UK

Business

Zoe Wood

Why won’t Ovo listen to me: Just give me my money back!

Ovo energy has removed a meter, but not from the account. — Ovo energy has removed a meter, but not from the account. Photograph: Paul Melling/Alamy

I actually burst into tears today trying to get Ovo Energy to listen.

I moved into my house – previously two flats – in August 2022. The previous owners had one gas meter and two electricity meters serving different areas.

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