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The Guardian - UK
The Guardian - UK
Business
Zoe Wood

Why won’t Amex or BA give us our £1,350 flight refund?

British Airways American Express
Caught between American Express and BA trying to get a refund.
Caught between American Express and BA trying to get a refund. Photograph: NetPhotos/Alamy

Last year I booked two first-class flights with British Airways to Boston for our honeymoon using saved-up Avios points, paying the additional £1,350 due in taxes with my American Express card.

However, the flight times were changed and we had to cancel. The problem is my refund has got lost.

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