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The Independent UK

National

Tim Pickard

Why the convergence of contact centres, AI and automation and CRM matters

CRM Business Reporter CX

Sabio Group is a Business Reporter client

Customers want more joined-up service experience
Human aadvisors in the contact centre need extra support
Traditional contact centre technologies are merging with the customer engagement centre market

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Top stories on inkl right now

Yellow line debate divides NASCAR fans after Talladega Cup finish

Series officials ruled that there were no yellow line violations on the white flag lap, but that didn't stop fans from raising questions

Motorsport

Brazil's Lula clinches election victory as Bolsonaro rejects results

Lula's triumph bucks a regional trend of victories for right-of-center presidential candidates allied with Trump. It also means Latin America’s largest economy will likely continue defying Trump’s demands, despite the pressure of increased tariffs.

Euronews

'Had Enough' Prague Protest: Thousands march against media funding bill; critics fear political pressure

Thousands gathered in Prague to protest government proposals affecting public television and radio funding. The planned changes would replace licence fees with state budget allocations, raising concerns about media independence. Critics argue that these measures may expose broadcasters to political pressure and reduce their financial stability. Public media employees announced…

The Times of India

‘Physically impossible’: Ukraine disputes Musk’s Starlink claim drone strike claim

Elon Musk claimed that Ukraine breached Starlink's terms of service by using it for offensive strikes. Serhii Beskrestnov challenged Musk's assertions concerning the operational restrictions imposed on Starlink in Ukraine. Ukrainian officials indicated that these restrictions significantly impaired their drone operations. Meanwhile, Ukraine is exploring alternative satellite communication networks to…

The Times of India

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Canada taking advantage of US, but getting close to deal: Donald Trump

US President Donald Trump accused Canada of exploiting the United States through trade imbalances, claiming Ottawa had made $90 billion annually at Washington's expense for years. Speaking ahead of a Michigan rally, Trump said negotiations were progressing towards a deal, but stressed he wanted a long-term agreement favourable to the…

The Economic Times

Pennsylvania Senate Republicans Stall Bill That Would Let Child Sex Abuse Survivors Sue Their Abusers

Pennsylvania lawmakers have yet to approve a proposed two-year window allowing eligible survivors of childhood sexual abuse to pursue civil claims that expired under the statute of limitations.

International Business Times UK

Top stories on inkl right now

Yellow line debate divides NASCAR fans after Talladega Cup finish

Series officials ruled that there were no yellow line violations on the white flag lap, but that didn't stop fans from raising questions

Motorsport

Brazil's Lula clinches election victory as Bolsonaro rejects results

Euronews

'Had Enough' Prague Protest: Thousands march against media funding bill; critics fear political pressure

The Times of India

‘Physically impossible’: Ukraine disputes Musk’s Starlink claim drone strike claim

The Times of India

One subscription that gives you access to news from hundreds of sites

Already a member? Sign in here

Canada taking advantage of US, but getting close to deal: Donald Trump

The Economic Times

Pennsylvania Senate Republicans Stall Bill That Would Let Child Sex Abuse Survivors Sue Their Abusers

Pennsylvania lawmakers have yet to approve a proposed two-year window allowing eligible survivors of childhood sexual abuse to pursue civil claims that expired under the statute of limitations.

International Business Times UK

Our Picks

Why Some Foods Taste Better When You Eat Them With a Plastic Fork

Have you ever noticed that a fast-food salad, a takeout pasta dish, or a slice of cake seems more satisfying when you eat it with a flimsy plastic fork? The food itself has not changed, yet the experience can feel different from eating the same meal with silverware at home.…

Grocery Coupon Guide

Table for 1? Nearly 40 percent of all restaurant visits are solo diners

More people are embracing the idea of taking themselves out on a date in recent years, with one New York City-based influencer telling her viewers: ‘It’s hard for me to want a boyfriend because I take myself on cute solo dates’

The Independent UK

The Hidden Difference Between “Natural” and “Organic” on Food Labels

Walk down a grocery store aisle, and you will find packages promising everything from natural ingredients to certified organic products. Both labels can make food sound healthier, cleaner, or closer to the way nature intended, but they do not mean the same thing. One generally describes certain characteristics of a…

Grocery Coupon Guide

Is having urine the color of Mountain Dew normal?

A Trump administration doctor says neon yellow urine is normal because of diets consisting entirely of meat and fermented foods. Here’s what experts say

The Guardian - US

Country Music Star Accused of Satanism Rips Online 'Parasites' Pushing a Highly Negative Narrative

Zac Brown rejects satanic claims about his Las Vegas Sphere shows, calling online critics 'parasites' and explaining the personal story behind the imagery. Copy

International Business Times UK

Nicki Minaj's Lawyers Reportedly Want To Quit Rapper's 'Unreasonably Difficult' Jingle Ball Lawsuit

Nicki Minaj's lawyers are seeking to withdraw from a $275K Jingle Ball lawsuit, citing irreconcilable differences and a breakdown in communication.

International Business Times UK

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