Retail in the UK has embraced digital innovation – from websites and mobile apps to smart kiosks and even augmented‑reality mirrors reshaping the high street. But behind these advances lies a surprising weak spot: payments.
While stores innovate non-stop in customer experience, I’ve seen many continue to rely on outdated, disconnected payment setups – systems that only work via app, terminal, or wallet, and don’t communicate with each other. This fragmentation creates real friction for customers and chaos for finance and operations functions at these businesses.
