Violence towards GPs and their staff is deplorable, and it is right to castigate the government for lack of attention and investment in the service (GPs tell of ‘appalling’ abuse as violence at UK surgeries worsens, 31 May). However, while nothing excuses violence, there are other problems in the GP service that are causing increased frustration to the public.
The service has changed over the years and no longer gives 24-hour, first-line cover for all health problems, but the public has not adapted fully to this situation. Another problem is that it is now very difficult to access the service.
