At Global Fintech Fest 2026 in Mumbai, In-Solutions Global (ISG) laid out its vision for agentic commerce — AI agents that can discover, decide and transact on behalf of users — while cautioning that trust, compliance and consumer education will define the next payments cycle. ISG called for a phased rollout, with robust guardrails built in as a foundational layer of the money-movement rail rather than an afterthought.
If the first era of digital payments had been designed around people making transactions, that premise is set to be overtaken by the advent of the agentic era. At the seventh Global Fintech Fest (GFF) 2026 in Mumbai, the larger consensus seemed to be around the rise of agentic commerce, where artificial intelligence (AI) agents act on behalf of consumers and merchants to discover products, negotiate terms and execute payments, with the human setting the intent and guardrails rather than approving every individual step.
Against this backdrop, The Economic Times sat down with senior leadership of In-Solutions Global , a payments solutions provider operating across India, Africa, the Middle East, Asia-Pacific (APAC) and Southeast Asia, to unpack what the agentic commerce era signifies. The company's leaders — co-founder and managing director Adelia Castelino and chief strategy and transformation officer Sachin Castelino — used the GFF platform to signal both ambition and caution. They framed agentic commerce not just as a technology upgrade, but as a "trust architecture" where compliance, governance and consumer protection become as critical as speed and convenience.
