The future of work is being rewritten by artificial intelligence (AI) – but technology competence alone will not be enough to empower the workforce of the future. While AI has massive potential to improve efficiency, accuracy and productivity in the workplace, it’s less clear how it will evolve to foster the person-centred concerns that all businesses face.
The human-centred skills found in the hospitality sector (empathy, creativity, adaptability, kindness, resilience and cultural intelligence) have been shown to be strategic assets in AI deployment in the workplace – things like chatbots or virtual assistants. They also remain the hardest skills to replicate in and by AI.
