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The Conversation
The Conversation
Samir Dani, Professor of Operations Management, Interim Director of Keele Business School, Keele University

Why England’s port chaos could get worse – and why technology alone isn’t the answer

Recent scenes of bumper-to-bumper traffic and queues of lorries along the roads leading to the English ports of Dover and Folkstone could become a fixture of UK travel reports without the right technological and diplomatic solutions.

The port of Dover was forced to declare a critical incident as people waiting to board ferries faced up to 11-hour wait times on Friday 22 July, the start of the busiest weekend for UK travel. The time to clear passport control was down to an hour by the following Sunday, but port authorities and ferry companies are anticipating another busy weekend ahead.

With summer holidaymakers eager to make up for lost time during the pandemic and freight traffic also increasing again post-COVID, the chance of continued congestion in and around UK transport hubs will be high for some time. At stake is not just missed connections and ruined holidays, but travellers stuck in traffic for hours without food and water and access to toilets. This is also a major challenge for freight moving from the UK to EU to export items including fresh produce that is at risk of spoiling if delayed.

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