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The Guardian - UK
The Guardian - UK
Business
Zoe Wood

Why does gas supplier charge £486 to remove meter when others do it free?

A disconnected gas meter
For a qualified gas engineer, it is a simple job to disconnect the supply pipe for the meter. Photograph: Graham Turner/The Guardian

At our Quaker meeting house we have tried to help the planet by swapping our gas boiler for an air source heat pump. We asked our supplier, Crown Gas & Power, to end our supply, and were surprised to be told that we had to keep paying the 99p a day standing charge until the meter was removed.

However, the big shock came when it charged us £486 to remove the meter. We queried this, but were told it was correct. We had to pay it, otherwise we would have to keep paying 99p a day.

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