We booked a holiday tour to Tenerife from Edinburgh with Jet2 in early 2021, which because of Covid was switched to September 2021. However, that trip too was cancelled (by us) and at the time we accepted a voucher to the value of £1,654 – the cost of the original trip, minus the £200 upgrade cost.
Last week I tried to use the voucher to book a new trip, only to be told it had expired. It turns out that it had an expiry date of just six months. This seems very harsh to me. It had only expired 16 days before I tried to use it – but the company is refusing to budge. We received no warning that it was due to expire. Is this fair?
