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The Guardian - UK

Business

Miles Brignall

Why did our family’s four Tesco Mobile phones all stop working?

Tesco Mobile

Tesco Mobile left a reader’s family without a service for nearly a month. Photograph: M4OS Photos/Alamy

Just before Christmas I realised it would be simpler, and cheaper, if I upgraded all four of our family’s Tesco Mobile numbers into one account.

However, almost immediately all the mobiles stopped working. Callers were told our numbers were invalid, and we couldn’t receive texts, calls or data.

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