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The Guardian - UK
The Guardian - UK
Business
Zoe Wood

Why can’t I get a refund after UPS lost my son’s belongings?

UPS
Track and no trace as a rucksack and its contents go missing in the UPS system
Track and no trace as a rucksack and its contents go missing in the UPS system Photograph: Timon Schneider/Alamy

I am trying to get my money back and compensation from ParcelCompare.

After finishing his degree in Birmingham, my son needed to get his things back to Northern Ireland. He could take some of them on his flight, and I arranged for the rest – a 32kg suitcase and a 15kg rucksack – to be picked up by UPS, which I booked via ParcelCompare for £71.

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