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To say the travel and hospitality industry has had a wild ride over the past few years would be an understatement. “Two weeks into my job, I had to basically make the decision for us to close over 200 offices and send everyone to work remotely back home,” says Paulo Pisano, who became chief people officer at travel and accommodations site Booking.com in March 2020. “This was the beginning of my experience in the travel space.”
