Salesforce (NYSE: CRM) stock price dropped significantly, presenting a deep-value opportunity amid the widespread sell-off of software stocks this year. The software-as-a-service (SaaS) apocalypse, however, is overblown, and analysts are taking note. While AI can disrupt SaaS stocks, not all are equally at risk. Leading AI modelers are expanding into new verticals, threatening SaaS vendors, who are in turn leaning into AI to drive value for their clients.
Salesforce, for one, has been a leader in AI, machine learning, and automation for years. The result of its efforts culminated in the Data Cloud/Agentforce combination, which enables a unified platform for CRM data, data management, and insights, as well as AI-powered execution. The impact on businesses is an automated end-to-end CRM platform that drives efficiencies internally and externally. Regarding AI models, Salesforce has partnered with all the major models, integrating access and application into its platforms.
