Who bought this smoked salmon? How ‘AI agents’ will change the internet (and shopping lists)

AI in the aisle: ‘There are plenty of examples of them making amusing mistakes, such a trying to deliver groceries back to the shop they bought them from.’ Illustration: Observer Design

I’m watching artificial intelligence order my groceries. Armed with my shopping list, it types each item into the search bar of a supermarket website, then uses its cursor to click. Watching what appears to be a digital ghost do this usually mundane task is strangely transfixing. “Are you sure it’s not just a person in India?” my husband asks, peering over my shoulder.

I’m trying out Operator, a new AI “agent” from OpenAI, the maker of ChatGPT. Made available to UK users last month, it has a similar text interface and conversational tone to ChatGPT, but rather than just answering questions, it can actually do things – provided they involve navigating a web browser.