In 2022, Allegiant Air recorded 10.5 disability-related complaints per 1 million passengers. For all large US airlines, these complaints increased 9% between 2021 and 2022, from 1.95 to 2.12 complaints for every 1 million fliers.
The complaints reflect the difficulties millions of travelers face: in 2019, approximately 27 million people with disabilities traveled by air, according to the Department of Transportation (DOT). For many of them, navigating ticket counters, Transportation Security Administration lines, terminals, and jetways can be a challenge.
