A Massachusetts driver’s reaction to her car’s empty tank has just gone viral on Instagram and TikTok, netting over 1.8 million views in less than a week. Felicia Barr (mrsbossbarr) is part of the leadership at the service center of a Make it METRO dealership. She also runs social media accounts where she shares customer conversations and other incidents with her team. Then came this customer who brought her car in when it stalled and refused to believe the diagnosis.
Felicia captioned the post, “When the attitude is full, but the tank is empty…” In the video, Felicia is in a follow-up call with the customer. Felicia starts by confirming the complaint, saying, “Your complaint in your drop-off envelope was that when you were driving, that it just shut off? Correct? And you lost power, but you still had the lights on and the radio was on. Everything else was good, right?”
