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The Mary Sue
The Mary Sue
Gisselle Hernandez

‘When did I become a vet?’: Starbucks barista says customer asked for a pup cup. Then her next question stops her in her tracks

People in customer-facing roles already deal with a lot in the service industry. From meager wages and lack of tips to entitled customers and understaffing issues, workers are faced with unfathomable expectations. For many, they understand that’s par for the course. 

But when things go a tad too far, it has workers itching to crash out. 

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