- Most broadband and landline customers will now receive increased automatic compensation for service outages, missed engineer appointments, and delayed new service installations under Ofcom's voluntary scheme.
- If a service is not fixed after two working days, customers will receive £10.34 per day, an increase from the previous £8.
- Compensation for a missed engineer appointment has risen to £32.31 from £25, and for delayed new service, it is now £6.46 per calendar day, up from £5.
- Major providers including BT, Sky, Virgin Media, and TalkTalk are part of the scheme, though compensation for some, like TalkTalk and Vodafone, depends on the network used.
- Customers of smaller firms are not covered, and compensation is not paid if the outage is due to customer fault or if the service is down for fewer than two working days.
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