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Glasgow Live
Glasgow Live
National
Sophie Buchan

What to do at Glasgow Airport if you've lost your luggage and how to claim compensation

Millions of people will soon be jetting away on their holidays with Glaswegians heading to the likes of Spain, France or their favourite state in America.

However, while half the battle can be looking at where you want to stay, there's another battle to be had if you lose your luggage.

So if you find yourself in this position, what should you do and where can you go for help? Here is everything you need to know if you lose it at Glasgow Airport.

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Glasgow Airport - lost luggage

Glasgow Airport warn that "checked in baggage can be delayed for a number of reasons including tight connections, customs and excise processes, or security requirements, but sometimes baggage is simply delayed due to weather or infrastructure and resource challenges along the way."

If you have lost your luggage, you will need to complete the following steps:

  • Property Irregularity Report (PIR) before leaving the airport, as without this document your airlines Customer Services team may not be able to process your claim. You will also need to keep a copy of the completed PIR

  • On completion of the form, most airlines provide a reference code which can be used to trace your baggage. Your PIR reference is a combination of 5 letters and 5 digits, example: GLAZZ12345

  • Some airlines allow you to track the status of your baggage here - you will need your PIR reference number in order to track your missing luggage

The airport asks if your baggage has not been returned to you within seven days from the date it was reported, you should contact your airlines handling agents.

Airline How to Report
British Airways Visit British Airways' Website
Jet2 Visit Jet2's Website or email GLABaggage@jet2.com
TUI Visit TUI's Website or contact 0333 577 0300
Loganair Visit Loganair's Website or contact 0344 800 2855
easyJet Visit easyJet's Website
Ryanair Visit Ryanair's Website
KLM Visit KLM's Website
Air France Visit Air France's Website
Air Transat Visit Air Transat's Website
WestJet Visit WestJet's Website
Aer Lingus Visit Aer Lingus' Website
Lufthansa Visit Lufthansa's Website
Icelandair Visit Icelandair's Website
Corendon Visit Corendon's Website
flybe Visit flybe's Website
BH Air Visit BH Airs Website

The airport adds: "The targeted time for airlines to repatriate you with your checked luggage is always asap, however there are so many variables that can impact these delivery times from Airline schedules to weather conditions.

"Please allow up to five working days for your airline to return you baggage to you. Because your baggage is travelling on its own it subject to tighter flight restrictions and security processes."

Glasgow Airport - how to claim on lost luggage

If your luggage is delayed or missing, the airline has 21 days to return it however if you get it back within this time frame, you can still claim compensation for delayed luggage. If you don’t, you can claim for lost luggage.

You may can read more about claiming compensation here.

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