The rise of home working and the number of Wi-Fi devices in UK households has increased the demand for speedy and reliable internet. But bills for broadband are set to soar in the spring, with mid-contract prices going up by more than 10% in some cases.
According to Ofcom’s code of practice on broadband speeds, which most companies have signed up to, your provider should give you a minimum guaranteed speed for your service at the point of signing up, which you can find in your contract. However according to new research, many billpayers do not believe they are getting the internet speeds they signed up for.
Comparison and switching service Uswitch.com said a quarter -25% - of customers it surveyed said they regularly fail to receive the internet speeds they should but less than half of those struggling with speeds - 46% - said they have asked for compensation from their provider.
