Vodafone Business and ServiceNow have partnered with a five‑year strategic collaboration to launch an AI‑powered service management solution. It is designed to transform the service experience for millions of business customers with AI capabilities on the ServiceNow Platform that enable Vodafone to resolve queries, detect and fix service anomalies, and deploy tools faster.
Vodafone is integrating ServiceNow’s AI-powered telecom service assurance tools across its operations. The collaboration is built on ServiceNow’s Telecom Service Management (TSM), Telecom Service Operations Management (TSOM), and Network Inventory Management products. It also uses agentic AI that can act autonomously and contextually across service processes.
