A restaurant has been backed for introducing a 'black book' system to get tough on customers who cancel reservations without giving a good reason why.
We reported how Swansea's Mumbles Road restaurant Môr has introduced the no-nonsense measures where customers who cancel without a reasonable excuse are not allowed to return in future. You can read more about that by clicking here. You can keep up to date with the latest Swansea news by signing up to the local newsletter here.
It comes as the hospitality industry has taken a huge hit since the coronavirus pandemic broke out more than two years ago. It was hoped that businesses and restaurants could enjoy a fruitful and profitable spring and summer in 2022 after challenging times in 2020 and 2021. However, despite Covid restrictions in Wales coming to an end in recent weeks and months, restaurants and bars are facing different types of challenges during the busy Easter holiday period.
