"What I wish we would’ve done is probably communicate the roadmap a little more clearly." Sonos CEO explains why its new app is going to get better, and customers will love it further down the line

Sonos Era 300 on sideboard, side front view.

There are currently two people in the world I wouldn’t want to be right now — The British Prime Minister, and anyone that has to work in the Sonos customer service department. Since updating its app, users of Sonos multi-room music systems have found that the update has damaged some useful features and outright removed others.

Sonos CEO Patrick Spence, however, is more than happy to stand by the new app update, and its modernized UI elements. His only reservation, it would appear, in an interview with The Verge, is that he wishes that the firm had been able to show customers more of its roadmap, so that they could see where the app is headed.