When Antonio Conte emerged for his press conference after Tottenham's disappointing draw at Brentford he was surprisingly upbeat.
The Spurs head coach even laughed as he tried out two different chairs that were both stuck at their lowest height before a third was found that allowed him to sit at the required level to address the room. It was a very calm version of the Italian who has showcased every form of emotion since arriving at the north London club in November.
Conte, like most managers at Tottenham, has tried every different approach with the players privately and publicly, prodding and probing or ignoring to see what gets the required reaction. He has spent the past six months studying the different personalities he has in his squad and how they are motivated.