Several Glasgow postcodes have been left without water after a burst water pipe main but what are your rights if you have no water?
Scottish Water began investigating a loss of water supply in G2, G3, G4, G11, G12, G21, G61 area on Tuesday evening.
At 7 pm, Scottish Water issued an update on social media and on its website, that a fault had been located: "We've identified a burst water main on #AuchenhowieRoad #Milngavie affecting #Glasgow City centre, #Kelvinside, #Tradeston, #Ibrox, #Knightswood, #Yoker, #Scotstoun and #Partick area."
Approximately 100,000 customers water supplies across Glasgow City centre and beyond have been affected, Scottish Water estimated.
Our teams have isolated a burst 36” strategic water main located at #AuchenhowieRoad #Milngavie affecting supplies in #Glasgow City centre, #Kelvinside, #Tradeston, #Ibrox, #Knightswood, #Yoker, #Scotstoun and #Partick area - see latest info https://t.co/g39J9ju71H pic.twitter.com/udu1XDTuEg
— Scottish Water (@scottish_water) January 24, 2023
Customers were told that they may experience no water, low pressure or discoloured water supplies.
On the water service's website, it added: "Our operatives are in the area supporting customers with the flooding, and we are making arrangements to isolate this water main to allow our teams to carry out a safe repair of the water main.
"Whilst we undertake these works, please be aware that some customers may experience no water, low pressure or discoloured water supplies.
"Once we have isolated this water main, we will work to introduce network alterations to restore customer water supplies as quickly as possible.
"We apologise to all customers affected for the inconvenience and disruption."
Your rights if you have no water amid the Glasgow burst water main issue
Scottish Water declares a major incident when more than 13,500 properties see disruption to its water supply.
When there is an unplanned interruption to your water supply, Scottish water will issue regular updates on its website and social media as well as through radio, local TV, using loudhailers in the street or leaflets through your door.
Scottish Water also says that it will provide alternative supplies of water (such as bottled water or static tanks) within 24 hours of declaring a major incident.
Its customer charter reads: "It will deliver a reasonable supply of drinking water to every customer who is on our confidential additional support register.
"If we are told about a customer with additional requirements during the incident, we will supply drinking water to them".
If you need more information or support, you can sign up as a Priority Services Customer.
You can also call on 0800 0778 778 or via one of the other methods on Scottish Water's contact us page.
What happens if Scottish Water fails to deliver these services?
Scottish Water says that if it fails to meet any of its promises to customers that were directly affected by a declared major incident, you can claim compensation.
The maximum compensation you can claim per household and incident is £90
The level paid will be dependent on your individual circumstances at the time of the incident.
