U.S. Transportation Secretary Pete Buttigieg told airlines this week that passengers are still seeing an “unacceptable” number of disruptions this summer, and he’s pushing carriers to better take care of passengers when flights are canceled and delayed.
The letter sent to airline CEOs said that 3.2% of flights had been canceled through the first six months of the year and 24% delayed. Complaints are still worse than they were pre-pandemic, too.
“As we approach an increase in air travel for the Labor Day holiday, I want to reiterate what you have heard me say often: Americans expect when they purchase an airline ticket they will arrive at their destination safely, reliably and affordably,” said Buttigieg’s letter to airline CEOs.
