A West Country man has revealed his anger after he paid a £40 bill for two flat whites at Bistrot Pierre. Ricky Perry, from Plymouth, purchased the coffees during the Farmer's Market at Royal William Yard in August, where an unexpected turn of events turned into weeks of constant back and forth.
As reported by Plymouth Live, the issue arose when an employee at the Plymouth establishment accidentally left another table's payment on the card machine. This resulted in him paying for their bill as well as his own when, according to the chain's prices, a flat white costs £2.85. Ricky stated that the Bistrot Pierre staff would not inform him of the problem initially, but he was later told what went wrong and he subsequently requested a refund.
However, he says that none of the staff working at the restaurant that day knew how to process a refund and that he was told to come back when the general manager was in. Furthermore, Ricky claims that, upon returning, he was treated as if he had made the mistake himself.
