Wendy’s chief information officer Matt Spessard is hopeful that the fast-food chain’s implementation of generative artificial intelligence technology throughout its drive-thrus will be successful.
In an interview with Fortune, Spessard said the company feels “more and more bullish on our approach with the technology that we’ve developed” along with its partnership with Google Cloud. Wendy’s AI-powered voice-ordering technology — called Wendy’s FreshAI — uses Google Cloud’s large language model to process orders in both English and Spanish.
