A woman had to make a 650-mile-round trip from north Wales to Scotland to get her passport renewed after discovering it was not valid three months after her return date. Monique Shaw, from Pwllheli was sent to Glasgow so she would be able to travel from Manchester to Portugal later this week.
The 19-year-old had no choice but to make the the journey and then pay £177 for a passport renewal. She said Jet2 did not make her aware she might be turned away at the airport when they issued the boarding passes. But the travel company argued there is no way for an airline for check the true validity of a customer's travel document until it is pysically examined at the airport. You can read more about the stricter passport regulations here.
The passport was due to expire on July 21, meaning that she only had ten and a half valid weeks left on the travel document as opposed to the necessary 12. The holiday to Albufeira was originally booked in 2020 for Miss Shaw's 18th birthday but due to Covid, it was pushed back on two occasions. Jet2 said it's up to customers to check the validity of their passports.
