Dwr Cymru Welsh Water will pay compensation to the hundreds of households left without water supply after a 'freeze-thaw' caused mass outages for days across west Wales. Parts of Ceredigion, Pembrokeshire and Carmarthenshire lost their water supply as early as Saturday, December 17, and as of Thursday morning 200 properties were still disconnected.
But the water supplier has now announced that it will pay compensation to the people affected. In a letter to customers, shared by Elin Jones MS on social media, chief executive Peter Perry said: "I would like to apologise sincerely for the recent loss of water supply you have experienced.
"I appreciate that this has been a major inconvenience and frustration for you, your families and your community. We are writing now to make clear to customers that we will be going beyond our regulatory obligations in order to compensate customers, because we recognise we have failed to meet customers' expectations."
