Aneurin Bevan University Health Board (ABUHB) has received more than 3,000 complaints in the space of a year. A freedom of information request has revealed that between July 2021 and June 2022, the health board received 3,300 complaints – 430 of which received a delayed response.
The health board – which covers Caerphilly, Blaenau Gwent, Monmouthshire, Newport, and Torfaen – aims to respond to complaints within 30 days. Currently there are 12 members of staff employed by the health board whose sole responsibility is to deal with complaints.
Additionally, in the past year, the ombudsman opened 32 new investigations into complaints against the health board. Cllr Kevin Etheridge has written to the Welsh Government and is calling for action to be taken so that all complaints are prioritised.
