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The Guardian - AU
The Guardian - AU
National
Michael Burge

‘We were kind of terrified’: rural Telstra customers lose service for a week

Telstra Barnaby Joyce Simon Scott
‘It made me really quite frustrated’: Uralla businesswoman Tara Toomey noticed a Telstra outage when her shop was unable to process sales and the town’s ATM was also down.
‘It made me really quite frustrated’: Uralla businesswoman Tara Toomey first noticed a Telstra outage when her shop was unable to process sales. Photograph: Simon Scott Photo/The Guardian

Businesswoman Tara Toomey first noticed a telecommunications issue when one of her staff tried to process the first sale of the day at her shop in the New South Wales town of Uralla on Thursday 17 March.

“The system said ‘SOS only’ and that’s when we knew we had a problem,” she says.

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