I was talking to an old friend about AI – as one often does whenever engaging in causal conversation with anyone these days – and he was describing how he'd been using AI to help him analyze insurance documents. Basically, he was feeding almost a dozen documents into the system to summarize or maybe a pair of lengthy policies to compare changes. This was work that could take him hours, but in the hands of AI (perhaps ChatGPT or Gemini, though he didn't specify), just minutes.
What fascinated me is that my friend has no illusions about generative AI's accuracy. He fully expected one out of 10 facts to be inaccurate or perhaps hallucinated and made it clear that his very human hands are still part of the quality-control process. For now.
