An email saying "We hope you enjoyed Ed Sheeran " has been sent to people who had tickets cancelled for the chart-topper's gig at Hampden Park last night.
Fans including emergency services workers - who booked tickets using the Blue Light Card service for NHS, social care sector, and armed forces - were only notified they could not attend the Glasgow concert just hours before it was due to start.
It is thought hundreds of ticket holders were affected by the late cancellation, with many of them left out of pocket after paying for travel and accommodation to attend the show.
Some who had tickets cancelled then received an email from Ticketmaster on Saturday morning after the gig saying "We hope you enjoyed Ed Sheeran", with the move described as "adding insult to injury".
One Twitter user said: "honestly laughable being sent this email this afternoon doesn't this just add insult to injury I would have enjoyed it had I actually got to go and my tickets not been cancelled".
Another added: "Are you having an absolute laugh? #edsheeranglasgow #cancelledby???"
It comes hours after hundreds of empty seats were spotted on the second night of the hitmaker's Glasgow shows.
Footage captured in the middle of his performance showed a large number of seats located in the middle of the venue unfilled.
At least four blocks of seating area are also seen lying unused, however it is understood this was due to health and safety purposes.
NHS workers were among those who had their tickets to his show cancelled at the last gasp.
Concert promoter AEG blamed an oversubscription of the complimentary tickets and told fans they will see Ed Sheeran next time he plays in Scotland.
Kaye Hannah, from Cumnock in East Ayrshire, was on her way up Glasgow with partner David, an NHS worker, on Friday when she received a message to say their two gig tickets had been cancelled.
The 67-year-old garden centre manager told the Record: "We booked a hotel in the city for over £100. We received the message to tell us our tickets had been cancelled at 1.50pm and the concert was supposed to start at 4pm.
"It came through 10 minutes before we were due to check in for our hotel, too, so it was too late to cancel that.
"We were told we weren't going to get our money back for the tickets because the event wasn't cancelled, so we just decided to stay the night.
"I doubt they're going to give us Ed Sheeran tickets in the future for the same price again. David is a big fan, that's why we booked. We've had a rubbish time during lockdown and have lost many family members.
"We thought it would be something to cheer us up."
She continued: "I was sent photos of big blocks of unfilled seats at the concert. I also kept getting alerts on my phone telling me to go. We considered going to Hampden but it's quite a trek out and there was no transport.
"David was made redundant during lockdown then got a job with the NHS on a temporary basis but has lasted a year and a half.
"He works in the vaccination team where staff were in the eye of the storm, as were the people on the wards.
"They didn't know what they were going into but they went in and did their jobs.
"The concert was something to get us out a rut."
An AEG spokesperson previously said: "Unforeseen logistical circumstances have unfortunately resulted in an oversubscription to a complimentary allocation of tickets for tonight’s show.
"This has meant some recipients have unfortunately had their tickets cancelled.
"We will ensure that those affected will be invited next time Ed plays in Scotland.
"Our customer relations team is currently dealing with all customers who’ve been affected, and we apologise for the inconvenience caused."
The Daily Record has contacted Hampden Park and AEG Presents for further comment.
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