A watchdog has ordered a care home to improve for the fourth consecutive time following a recent inspection. Hilltop Court, in Heaton Norris, Stockport, provides personal and nursing care to up to 50 older people, some of whom live with dementia.
The Care Quality Commission (CQC) has previously raised concerns over residents safety, while inspectors have also described the Dodge Hill home as ‘institutionalised’ and ‘clinical’. Officials found that some progress had been made when they returned in December, but discoved breaches in care regulations meaing it was again rated as ‘requires improvement’.
A new report notes that leadership and management at the home remained ‘inconsistent’. “Leaders and the culture they created did not always support the delivery of high-quality, person-centred care,” it reads.
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“At our last inspection the provider had failed to maintain full oversight of the operations of the home. Not enough improvement had been made at this inspection and the provider was still in breach of [care regulations].”
The report notes that existing systems still fail to identify ‘the ongoing shortfalls’ officials found throughout the inspection.
