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The Guardian - UK
The Guardian - UK
Technology
James Tapper

Warning over use in UK of unregulated AI chatbots to create social care plans

The use of AI presents a potential risk to patient confidentiality, according to academics
The use of AI presents a potential risk to patient confidentiality, according to academics Photograph: Yuichiro Chino/Getty Images

Britain’s hard-pressed carers need all the help they can get. But that should not include using unregulated AI bots, according to researchers who say the AI revolution in social care needs a hard ethical edge.

A pilot study by academics at the University of Oxford found some care providers had been using generative AI chatbots such as ChatGPT and Bard to create care plans for people receiving care.

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