A Leicestershire packing, warehousing and distribution specialist which began life in the CEO’s garage has reported a 10 per cent rise in revenues to £6 million, on the back of increased demand from online retailers.
Family-owned Hallmark Consumer Services, which celebrates its 30th anniversary this year, employs 70 people providing outsourced services including contract packing, direct mail, and logistics.
It bought a 40,000sq ft headquarters in Melton in 2013 and has invested in further extending the premises, recently adding a better storage and shipping facility. The company has also taken on a second site in Grantham, set to open this summer.
It was launched by chief executive Chris Hall in March 1992 and is managed by Philip Hall, the second generation of the Hall family.
Chris Hall said: “When we first started out, I ran the business from my garage and focused on promotional sales fulfilment, before evolving into direct mail.
“We quickly expanded and over the years have taken on more and more units at the industrial estate where we are based in Melton.
“As E-commerce started to take off, our clients moved from printed catalogues to online shops, and this was the key driver for our growth.
“As a company, we have won numerous awards in recognition of our high level of customer service and innovation.
“But the biggest thrill for us is having such longstanding clients. We feel honoured that one of our clients has been with us for over 20 years.”
Hallmark managing director Philip Hall said: “We’ve overcome many challenges in the last two years as a result of the pandemic and Brexit, but have managed to come out of the other side successfully and having secured several new clients.
“With the pandemic forcing retail companies to sell more of their products online, we saw demand for our services rocket.
“Fortunately, our business model and IT infrastructure are such that we can quickly scale our fulfilment services up or down in response to customer demand. It is this flexibility that our clients appreciate.
“We’re proud of the growth and development of our team and the fact we’re now one of the largest employers in the Melton Mowbray area.
“It means a lot to be able to contribute to the local economy and create jobs for people living locally. We’re looking forward to expanding our current site as well as launching our new facility in Grantham and continuing to enhance our service offering to help our clients to grow their businesses.”
