With exotic offerings like the “salt float bath,” the “glacial facial” and the “cryo one,” the Carillon Miami Wellness Resort in Miami Beach would seem to promise the ultimate in luxury, pampering and serenity.
But in the condo community that wraps around the oceanfront spa, providing breathtaking views of beach and ocean, residents feel more insulted and abused than pampered. And they are not serene.
A feverish battle has ripped apart the relationship between the Carillon’s well-to-do unit owners and the hotel and spa — the latter one of the amenities that attracted them to buy in the first place. The Miami Beach condo dwellers, a number of them affluent snowbirds from the Northeast seeking a healthy lifestyle, say the spa, hotel and common areas, while still upscale, aren’t what they used to be — or what they were promised — despite the Carillon Miami still ranking as one of the top 15 domestic spas by Travel + Leisure Magazine and reportedly a draw for celebrities ranging from Alec Baldwin to Barbara Walters to Zac Efron.
