With damp running down her bedroom wall and the sound of rats scuttling around her home, Paula Black said it has become impossible to sleep at night.
The home where she has lived for 11 years and raised her two daughters is now somewhere she says she desperately wants to leave after mould, damp, and rats began spreading through the property she rents through Your Homes Newcastle.
And she claims that despite raising the issue with the housing provider and Newcastle City Council she feels as though no one cares as she has been left waiting "too long" for the problems in her home to be addressed.
